Refund policy
Returns
We want you and your dog to love your Dog-G8. However, if you’re not completely satisfied, you have 30 days from the date you receive your order to request a return.
How to Start a Return
To begin your return, please contact us via our website chat or email address (info@dog-g8.com) so we can provide you with a Return Authorisation and the correct return address.
Our team will be able to help you with fitting or installation before you return your gate most issues can be resolved quickly with a little guidance.
Return Conditions
To qualify for a refund, returned items must:
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Be unused and in the same condition you received them
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Be in their original packaging
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Include your reason for return and order number (DG#####) inside the box
Once your return is approved, we’ll send you the return instructions and address. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
When your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping Returns
The cost of returning an item is the responsibility of the customer. You can return your items by the method of your choice. Shipping costs are non-refundable.
The Dog-G8 Company is not liable for any items which may get lost or damaged in transit.
- Please ensure all products are properly sealed to avoid damage. With a clear label on display for the courier.
Contact Us
If you have any questions on how to return your item to us, please contact us.