Shipping & Returns Questions

Detailed questions and answers about The Dog-G8 Company's Shipping & Returns Policy.

How long does delivery take?
  • UK: 1-2 working days
  • USA: 3-5 working days
  • EU: 3-5 working days 
  • Rest of the world: delivery times vary by destination and are shown at checkout.

Once your order is dispatched, you’ll receive a tracking link by email so you can follow your delivery.

Where do you ship to?

Yes, we ship worldwide from our base in the UK.

  • UK: DHL Express or Parcelforce.
  • USA: FedEx, with no customs duties or tariffs to pay on delivery.
  • EU: FedEx, with no customs duties or tariff to pay on delivery.
  • Rest of the world: DHL Express

Delivery costs depend on your location and are shown at checkout before you pay. For full details, see our shipping policy. 

How do I return an order?

To arrange a return, please contact us at info@dog-g8.com with your order number and reason for return.

If your return request is made within our 30-day returns period, it will be automatically approved, subject to our returns policy.

Please note that customers are responsible for arranging and covering the cost of returning their order to us. Once your return has been received, it will be processed by our team and you'll be refunded in full - in accordance with our returns policy.

Will I have to pay customs charges or tariffs on my order?

For orders shipped to the United Kingdom, United States and the EU, there are no additional customs duties or tariffs to pay on delivery. The price shown at checkout is the final price you pay.

For orders shipped to Australia, New Zealand and other international destinations, local customs duties, taxes or tariffs may apply. We recommend checking with your local customs authority for the latest charges before ordering.

Please note that The Dog-G8 Company is not responsible for any additional customs duties, taxes or tariffs applied by local authorities.

Choosing the Right Dog Gate 

Not sure which DOG-G8 you need? These answers cover the most common questions we’re asked before people buy, from front doors and stairs to campervans and homes with cats.

How do I stop my dog running out the front door when I answer it? 

Dogs often bolt when the front door opens for deliveries, visitors or the school run. Training is key, but a physical barrier is the most reliable way to keep your dog safe while the door is open.

The DOG-G8 Front Doors gate is designed for exactly this. It attaches to your front door and door frame and expands as you open the door, so you can sign for a parcel or greet a visitor while your dog stays safely inside. When you want to go out or let someone in, simply unhook it from the door bracket.

Is there a dog gate for campervan sliding doors? 

Yes. The DOG-G8 for Campervans is designed for campervan sliding doors, so you can keep the door open for fresh air while your dog stays safely inside. It’s available for popular models including the VW T5/T6, VW Crafter, Ford Transit Custom, Mercedes Sprinter, Fiat Ducato, Peugeot Boxer / Citroen Relay and Ram ProMaster.

The brackets stay fixed in your van, and the gate lifts out and folds flat for storage when you don’t need it. For motorhome and caravan doors, see our DOG-G8 for Motorhome/Caravan.

What’s the best dog gate for a front door? 

Most pet and baby gates are designed for internal doorways, so they block the door rather than letting you open it. For a front door, you need a gate that lets you open the door while keeping your dog inside.

The DOG-G8 Front Doors gate is designed for exactly this. It attaches to your door and door frame, and expands as the door opens, so you can answer the door to deliveries and visitors without your dog escaping. It fits flush and recessed front doors, attaches with strong adhesive tabs or screws depending on your door, and is available in 50cm (19inches), 88cm (34inches) and 120cm (47inches) heights in Chrome, White and Black. It’s made in the UK from steel and comes with a 2-year warranty.

Do I need to drill to fit a Dog-G8 dog gate? 

Not always. Every DOG-G8 gate comes with four mounting brackets, and how you fix them depends on the surface. On uPVC, composite, glass or metal, you can use our high-grade adhesive tabs, with no drilling needed. Once cured for 24 hours, they support up to 40kg. On wood, plasterboard or brick, we supply screws for a secure screw-fixed installation.

Once the brackets are in place, the gate simply lifts in and out, so there’s nothing to fit or remove each time you use it.

Is a retractable gate or a folding gate better for a wide doorway? 

It depends on how you use the space. Retractable mesh gates roll away neatly, but the fabric can be chewed or pushed through by stronger dogs. Freestanding folding metal barriers suit very wide or open-plan areas, but they take up floor space and can be moved by larger dogs.

The DOG-G8 Stairway/Doorway combines the two: a retractable steel gate that folds flat against the wall when not in use, and spans openings up to 197cm once mounted. It’s modular, so you can add extra panels if your space is wider than expected.

Is there a dog gate for a motorhome or caravan door? 

Yes. The DOG-G8 for Motorhome/Caravan is designed for motorhome and caravan entrances. It lets you keep the door open for fresh air while your dog stays safely inside. It fits openings of 56–62cm and 68–72cm, comes in 50cm, 88cm and 120cm heights, and folds flat to store away when you’re on the move.

For campervans with sliding side doors, see the DOG-G8 for Campervans.

Why does DOG-G8 cost more than a standard pet gate? 

DOG-G8 is built to last rather than to a price. Every gate is made in the UK from steel, with a retractable, patented modular design that folds flat, moves between rooms and extends with extra panels as your needs change. Each gate is backed by a 2-year warranty, and the design won the King’s Award for Enterprise in Innovation in 2026.

Most standard pet gates are designed for a single internal doorway. DOG-G8 is designed for places they can’t go, such as front doors, wide openings and vehicle doors and more.

Frequently asked question

Use this text to answer questions in as much detail as possible for your customers.

About The Dog-G8 Dog Gates

Find the answers to specific, technical and detailed questions about Dog-G8 Dog Gates.

What is DOG-G8 made of? 

DOG-G8 gates are made in the UK from mild-steel wire, joined with durable nylon clips. They come in three finishes: Chrome Plate, Black Powder Coat and White Powder Coat. The mounting brackets are stainless steel.

Chrome is the strongest finish and the only one suitable for outdoor use. We recommend it for multiple dogs or large breeds.

How strong is the product?

The gate itself is extremely durable. It is made from steel and secured with screw-locked clips, making it deceptively strong despite its minimal design.

Our chrome variant is the strongest option and offers greater durability than the powder-coated version. We recommend chrome for households with multiple dogs, large breeds, or industrial use.

For maximum strength, it is essential that the mounting brackets are securely fixed to a suitable surface, as the overall performance of the gate depends on a solid installation.

View all gates. 

How strong are the adhesive tabs?

When applied correctly to the appropriate surfaces (uPVC, composite, other plastic, glass, or metal), the adhesive bonds extremely effectively. The brackets should be installed with firm pressure and left for 24 hours to fully cure. Once set, the adhesive can support direct weight of up to 40kg.

Adhesives are supplied with every order and extra adhesives can be purchased if you need to remove the gate.

What are the exact bracket dimensions? How high off the ground are they? What spacing are they?

Each gate comes with four brackets and the positioning of them varies based on the gate height you want. Below is a detailed layout on the exact bracket positioning based on the gate height selected.

Mounting Bracket Dimensions

  • Individual Bracket width - 2cm
  • Individual Bracket length - 10cm

The minimum height of the Top Bracket from the base of the gate:

  • 50cm tall gate: 43cm
  • 88cm tall gate: 70cm
  • 120cm tall gate: 91cm

The minimum height of Bottom Bracket from the base of the gate:

  • 50cm tall gate: 8cm
  • 88cm tall gate: 19cm
  • 120cm tall gate: 21cm

The distance between the top and bottom brackets:

  • 50cm tall gate: 15cm distance
  • 88cm tall gate: 31cm distance
  • 120cm tall gate: 50cm distance

Please note, brackets can be elevated which will increase the minimum height of the top and bottom brackets, elevation will not influence the distance between brackets. Elevation will create a gap below the gate. 

Can I fit a Dog-G8 to any area in my house?

You can fit gates to anywhere in your home. 

You simply need to identify where you need a gate e.g. front door, stairway, hallways or extra-wide spaces and select a gate size most compatible to that width/opening. 

Every gate comes with four brackets you need to mount to the area and the gate will slot into those brackets spanning the opening. 

See our gates here. 

What’s the difference between the gates?

All DOG-G8 gates use the same core retractable, modular gate design. The main differences are the intended use, available widths and installation setup. Each option is designed to make sure you receive the correct gate size, fittings and installation guidance for where you plan to use it.

DOG-G8 Front Door

Designed specifically for front doors. It allows you to open your front door while creating a secure barrier to help prevent your dog from escaping. Installation guidance covers a wide variety of door configurations, including recessed and flush door frames.

DOG-G8 Plus – Stairway & Doorway

Designed for wider areas around the home, including stairways, hallways, doorways, archways and back doors. Available for openings up to 197 cm wide, it provides a removable and modular alternative to a traditional fixed baby gate.

DOG-G8 Motorhome & Caravan

Designed specifically for motorhome and caravan entrances, with installation guidance and mounting options suited to vehicle door frames and materials.

DOG-G8 Campervan

Designed for campervan entrances, including more complex installation areas where seats, kitchen units, cabinets or other interior features may affect where the gate can be mounted.

All DOG-G8 gates are available in 50cm, 88cm and 120 cm heights, with Chrome, White and Black finishes. They can be folded flat, removed when not required and relocated to other compatible mounting locations using additional brackets.

Every DOG-G8 includes detailed installation guidance specific to its intended use.

Can you use Dog-G8 on cats?

Yes. If you have both a dog and a cat, our Cat Access Panel fits into your DOG-G8 gate and gives your cat its own small opening to pass through, while your dog stays safely on the other side. It’s ideal for stairways and doorways, and is available for 88cm and 120cm gates in Chrome, White and Black.

If you only need to contain cats only, our sister brand Cat-G8 makes full-height cat barriers designed specifically for cats.

Can I use one gate, in different locations?

Yes. Dog-G8 is designed to be removable and portable, allowing you to use the same gate in multiple locations.

The gate simply lifts out of its mounting brackets and can be relocated to another set of brackets. For example, you could use your Dog-G8 at a doorway or stairway at home, then take the same gate with you to use in your motorhome or campervan.

You will need to purchase additional mounting brackets for each location where you would like to use the gate. It is also important to check that your gate's width is compatible with each location before installation.

I need a slightly wider gate, can I extend it?

Every Dog-G8 is modular, you can add on panels to extend your gate's width. Each panel adds 10.5cm of width to your gate. 

Do you provide taller gates?

At the moment there are three heights available. 

  • 50cm Tall (19.6 inches) : for small dogs. 
  • 88cm Tall (34.6 inches) : suitable for most breeds.
  • 120cm Tall (47.2Inches) : designed for areas with a platform or extremely jumpy dogs. 
Can gates be used outside?

The Chrome variant can be used outdoors. We advise the gate is brought inside when it's not in use, to prolong the lifespan. The powder coat version is not to be used outdoors.

How do I fix Dog-G8 to my front door?

Each gate comes with four mounting brackets. Two are fixed to the side wall or door frame, and two are fixed directly to the front door.

You can attach the brackets using our high-grade adhesive tape on composite, uPVC, glass, or metal surfaces. For wood, plasterboard, or brick, we provide screws for a secure screw-fix installation.

My front door is not flush, can I still fit it?

The Dog-G8 Front Doors is designed to work with a wide range of door configurations. It can be installed where there is a reveal, side wall, rail, or recessed doorway.

If your front door is not flush, the brackets are simply positioned further back along the side wall or into the corner of the recess. This setup is very common in older terraced properties as well as modern homes with recessed entrances.

The instruction pack included with every gate covers multiple installation configurations, and our team is always available to provide support if you need guidance.

Can I get into my house from the outside with Dog-G8 Front Doors on?

Yes, as you open your front door the dog gate will expand, and you can easily unhook the gate from the brackets to let yourself in.

Can I let people into my home when Dog-G8 Front Doors is on?

Yes, you simply unhook the front door gate from its door bracket, and your door will open as normal, allowing you to let people in.

Can I hook Dog-G8 to the front door as I leave the home?

As you're leaving the home, you can engage Dog-G8 Front Door from the outside, when you arrive back home, the gate will span open for you. You can let yourself back in the home from the outside too.

Does Dog-G8 work on outward-opening doors?

The gate does functionally work on outward opening doors. However, if you have a step down, this will create a space for a dog to drop down and underneath the gate. If you have no step down, the gate will work very well.

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King's Award Winners 2026

Winners of the King's Award for Enterprise Innovation 2026

Made in the UK

From Peterborough to Sussex. Proudly Made in the United Kingdom.

Back by a 2 Year Warranty

Every order comes with a 2 year warranty as standard.