Shipping & Returns Questions

Where do you ship to?

We ship worldwide.

For UK orders - We use DHL Express or Parcel Force.

For US orders - We use FedEX

For EU orders - We use DHL Express

For other International orders - We use DHL Express

You can find the delivery pricing at the checkout. The shipping prices vary based your location.

Shipping terms and conditions are here.

How do I return an order?

To arrange a return, please contact us at info@dog-g8.com with your order number and reason for return.

If your return request is made within our 30-day returns period, it will be automatically approved, subject to our returns policy.

Please note that customers are responsible for arranging and covering the cost of returning their order to us. Once your return has been received, it will be processed by our team and you'll be refunded in full - in accordance with our returns policy.

Will I have to pay customs charges or tariffs on my order?

For orders shipped to the United Kingdom or United States, there are no additional customs duties or tariffs to pay on delivery. The price shown at checkout is the final price you pay.

For orders shipped to the EU, Australia, New Zealand and other international destinations, local customs duties, taxes or tariffs may apply. We recommend checking with your local customs authority for the latest charges before ordering.

Please note that The Dog-G8 Company is not responsible for any additional customs duties, taxes or tariffs applied by local authorities.

About The Gates

How strong is the product?

The gate itself is extremely durable. It is made from steel and secured with screw-locked clips, making it deceptively strong despite its minimal design.

Our chrome variant is the strongest option and offers greater durability than the powder-coated version. We recommend chrome for households with multiple dogs, large breeds, or industrial use.

For maximum strength, it is essential that the mounting brackets are securely fixed to a suitable surface, as the overall performance of the gate depends on a solid installation.

View all gates.

How strong are the adhesive tabs?

When applied correctly to the appropriate surfaces (uPVC, composite, other plastic, glass, or metal), the adhesive bonds extremely effectively. The brackets should be installed with firm pressure and left for 24 hours to fully cure. Once set, the adhesive can support direct weight of up to 40kg.

Can I fit a Dog-G8 to any area in my house?

You can fit gates to anywhere in your home.

You simply need to identify where you need a gate e.g. front door, stairway, hallways or extra-wide spaces and select a gate size most compatible to that width/opening.

Every gate comes with four brackets you need to mount to the area and the gate will slot into those brackets spanning the opening.

See our gates here.

What’s the difference between the gates?

All DOG-G8 gates use the same core retractable, modular gate design. The main differences are the intended use, available widths and installation setup. Each option is designed to make sure you receive the correct gate size, fittings and installation guidance for where you plan to use it.

DOG-G8 Front Door

Designed specifically for front doors. It allows you to open your front door while creating a secure barrier to help prevent your dog from escaping. Installation guidance covers a wide variety of door configurations, including recessed and flush door frames.

DOG-G8 Plus – Stairway & Doorway

Designed for wider areas around the home, including stairways, hallways, doorways, archways and back doors. Available for openings up to 197 cm wide, it provides a removable and modular alternative to a traditional fixed baby gate.

DOG-G8 Motorhome & Caravan

Designed specifically for motorhome and caravan entrances, with installation guidance and mounting options suited to vehicle door frames and materials.

DOG-G8 Campervan

Designed for campervan entrances, including more complex installation areas where seats, kitchen units, cabinets or other interior features may affect where the gate can be mounted.

All DOG-G8 gates are available in 50cm, 88cm and 120 cm heights, with Chrome, White and Black finishes. They can be folded flat, removed when not required and relocated to other compatible mounting locations using additional brackets.

Every DOG-G8 includes detailed installation guidance specific to its intended use.

Can you use Dog-G8 on cats?

Yes we have an sister brand dedicated entirely to Cats - cat-g8.com

Can I use one gate, in different locations?

Yes. Dog-G8 is designed to be removable and portable, allowing you to use the same gate in multiple locations.

The gate simply lifts out of its mounting brackets and can be relocated to another set of brackets. For example, you could use your Dog-G8 at a doorway or stairway at home, then take the same gate with you to use in your motorhome or campervan.

You will need to purchase additional mounting brackets for each location where you would like to use the gate. It is also important to check that your gate's width is compatible with each location before installation.

I need a slightly wider gate, can I extend it?

Every Dog-G8 is modular, you can add on panels to extend your gate's width. Each panel adds 10.5cm of width to your gate.

Do you provide taller gates?

At the moment there are three heights available.

  • 50cm Tall (for small dogs)
  • 88cm Tall (suitable for most breeds)
  • 120cm Tall (designed for areas with a platform or extremely jumpy dogs).
Can gates be used outside?

The Chrome variant can be used outdoors. We advise the gate is brought inside when it's not in use, to prolong the lifespan. The powder coat version is not to be used outdoors.

How do I fix Dog-G8 to my front door?

Each gate comes with four mounting brackets. Two are fixed to the side wall or door frame, and two are fixed directly to the front door.

You can attach the brackets using our high-grade adhesive tape on composite, uPVC, glass, or metal surfaces. For wood, plasterboard, or brick, we provide screws for a secure screw-fix installation.

My front door is not flush, can I still fit it?

The Dog-G8 Front Doors is designed to work with a wide range of door configurations. It can be installed where there is a reveal, side wall, rail, or recessed doorway.

If your front door is not flush, the brackets are simply positioned further back along the side wall or into the corner of the recess. This setup is very common in older terraced properties as well as modern homes with recessed entrances.

The instruction pack included with every gate covers multiple installation configurations, and our team is always available to provide support if you need guidance.

Can I get into my house from the outside with Dog-G8 Front Doors on?

Yes, as you open your front door the dog gate will expand, and you can easily unhook the gate from the brackets to let yourself in.

Can I let people into my home when Dog-G8 Front Doors is on?

Yes, you simply unhook the front door gate from its door bracket, and your door will open as normal, allowing you to let people in.

Can I hook Dog-G8 to the front door as I leave the home?

As you're leaving the home, you can engage Dog-G8 Front Door from the outside, when you arrive back home, the gate will span open for you. You can let yourself back in the home from the outside too.

Does Dog-G8 work on outward-opening doors?

The gate does functionally work on outward opening doors. However, if you have a step down, this will create a space for a dog to drop down and underneath the gate. If you have no step down, the gate will work very well.

Didn’t find your answer?

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King's Award Winners 2026

Winners of the King's Award for Enterprise Innovation 2026

Made in the UK

From Peterborough to Sussex. Proudly Made in the United Kingdom.

Back by a 2 Year Warranty

Every order comes with a 2 year warranty as standard.

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